SHOPPING INFORMATION
About my shipment. (Time/Process)
You may expect to receive the items within 9-14 days after the order placed.
For a bettter understanding, here we provide a customer’s shipping history to make it easy to see. As we can see, this order total took 10 days, please specially be noticed that there would be couple of days the track info not update, please don’t be worried, that means your items is in Transit+Customs Clearance, it may took as long as 6-9 days to complete the process. After it finish you’ll see your item arrive to your local town.
Any question, just feel free to contact us, we’ll be happy to stay with you to solve all your promblems.
What’s next after I have completed the payment?
Step 1. Once you have completed the payment, You should have received an Email stating that your order is being processing.
Step 2.You’ll receive the tracking number within 24-48 Hours via SMS+E-mail, tracking number would be available to use to search in system in 3-5 days due to all packages are not shipped directly from initial city, there is few days used to transit and do customs-clearance to get tracking numbers scanned & update into the system. so don’t be worried at the first 1-4 days if the tracking number not available to search in system.
If you do not receive it in time, you can contact us via email or WhatsApp to see what happened. Sometimes due to weekends or delay, tracking number generated later than expected. Your order will be delivered to your home within approximately 9 to 15 working days after payment. But sometimes it may take longer for various reasons. Please feel free to contact us, We’ll be happy to help you.
When will I receive the tracking info?
You’ll receive the tracking number within 24-48 Hours via SMS&E-mail after payment done.
tracking number would be available to use to search in system in 3-5 days due to all packages are not shipped directly from initial city, there is few days used to transit and do customs-clearance to get tracking numbers scanned & update into the system. so don’t be worried at the first 1-4 days if the tracking number not available to search in system.
If after 5 days still have not received the tracking number, please contact us, we will help you.
Which delivery service you use?
For international direct transportation, we use services includingChina-EMS, USPS, Fedex, UPS, etc. In addition, we may use other exclusive logistics delivery services to ensure that the package can pass through the border and be delivered to your doorstep.
What is the shipping time?
Shipping time is depends on the shipping logistic company. Normally you may have the items within 9-15 working days.
What if My package is missing but the tracking number shows that it has been signed?
My package shows that it has been signed but it is not in my mailbox/door, what should I do? Please check with your neighbors or family to see if they helped sign for your package. In addition, contact the delivery company to confirm the final location of the package. If the package is stolen by a stranger, we are sorry that we cannot provide more help. Please pay attention when the tracking number is available, and contact the delivery person to ensure that the package is not placed in a location where it is easy to be stolen.
Do you give reship/refund or compensation if my package is stolen?
You should proactively contact the carrier to find out what was happened about the delivery.We do not provide compensation for the loss of the package due to theft after receipt of the package, we hope you can understand.
Where are you located?
We have branch offices in both New York and Connecticut. Our warehouses are located in both Hong Kong and Italy.
How long time is shipping?
Our shipping is overseas. Normally, shipping takes 10 – 15 days.
Tracking numbers are generated within 48-72 hours. Shipping updates appear in the 9– 11th day period.
Why wasn’t my payment successful?
If paying by card please make sure your billing zip code is the same as your payment’s zip code.
If your zip codes match and payment is still unsuccessful please try and
enter card info on “Line 2” in our payment options. We also offer Cash App or Venmo.
Because it is international transactions, payments are more sensitive and may require you to authorize payment with your bank before trying again.